Osprey COVID-19 Resources and Information for Owners and Residents
In response to the COVID-19 crisis, the team at Osprey Property Management has put together this resource page to keep our owners and residents informed during this time. We understand that this might be an unprecedented time of confusion and concern for our owners and residents. By compiling a go-to page for your reference, we hope to reassure you that we are here for you through this time.
To stay compliant with new (and changing!) protocols while still providing the best level of service to all owners and residents, we are working hard to stay up to date with current information from our government resources. Our team is doing everything we can to make sure residents have everything they need and can stay safe while staying home for work and life.
We will update this page as needed for the duration of the COVID-19 situation. If you don't see the information you need here on the page, or you need immediate assistance, please contact us directly.
- Phone: 757-217-0924
- Tenants, please email: firstname.lastname@example.org and reference your online Tenant Portal
- Owners, please email: email@example.com and reference your online Owner Portal
For Current Federal and State COVID-19 Information
Please use the resources below to stay informed with the latest information about how to protect yourself and loved ones from COVID-19. Through these links, you'll find updates and recommendations from the Centers for Disease Control and the federal government.
For local updates, check with city government websites and your local news reporting agencies.
For Emergency Resources and Help
We understand that a change in your working conditions and limited local resources can make it challenging to find everyday essentials to get through work-at-home and social distancing conditions. We've compiled a few links to local organizations helping Hampton Roads residents find food and other assistance to help you get through this time.
Please do not hesitate to reach out to these organizations for help!
Chesapeake (UTILITIES ASSISTANCE)
Dominion Power will not cut you off for non-payment, but you’ll need to call them for arrangements.
Food and Essentials
Be sure to contact these organizations directly to confirm their current hours of operation and distribution locations.
Hospitals and Medical Assistance
For medical assistance, use these links to find your nearest local hospital. If you are experiencing a medical emergency, please call 911 first.
If you suspect that you might have symptoms of COVID-19, please call your local hospital or doctor before arriving to receive instructions for testing and treatment.
- Sentara Virginia Beach General Hospital
- Sentara Princess Anne Hospital
- Sentara Norfolk General Hospital
- Sentara Leigh Hospital
Be sure to confirm the location of the hospital nearest to your home before arriving. For non-medical emergencies, contact your doctor before visiting their office for treatment.
For Rent Assistance
If you need help with your monthly rent payments, there is help available! The following resource(s) can help you with short-term assistance.
For questions about how the Osprey Management team is handling rent payments or evictions for residents during the COVID-19 situation, please contact us directly at 757-217-0924.
Osprey Property Management Office Hours
Our office is currently closed to the public, but we are here and available during the following office hours to continue serving owners and residents!
- Monday thru Friday: 8:30 am to 5:00 pm
- Saturday and Sunday: Closed
Osprey Property Management Office Hours
Osprey Property Management continues to prioritize all requests based on the type of request to make sure we can respond promptly and with the best solution. While working under current COVID-19 conditions might affect some of our response times, we are committed to:
- Emergency requests: immediate
- Non-emergency: within 24 business hours
Please make requests for all work orders through your online work order portal.
Check back to this page for any updates to these response estimates. We appreciate your patience as we work to honor social distancing and safe working guidelines to answer every request as effectively as we can.
Please note: in the case of a lockdown, we will deal with non-emergency work orders first. Work orders that can wait will be put on hold until the ban is lifted.
For Our Owners
The team at Osprey Property Management will continue to monitor the COVID-19 situation and alert you to any changes necessary to maintain our high level of care for your properties. Because we already utilize property management technology, we are equipped to keep your investment properties running with little disruption. Our expert staff is going above and beyond to balance COVID-19 protocols while keeping your tenants safe and your properties in business-as-usual conditions.
If you have any questions about your properties or how we are adapting the way we work to comply with current protocols, please contact us at firstname.lastname@example.org or 757-217-0924.